Duty Manager

Shangri-La Rasa Ria, Kota Kinabalu

Be part of our Shangri-La family!

At Shangri-La Rasa Ria, Kota Kinabalu, we prioritize employee growth, offering learning and advancement opportunities. We provide competitive benefits and foster internal promotion, ensuring career progression within our organization. Our people are our greatest asset; we value them like family, treating everyone with honour and respect. We aim to be the preferred employer by offering competitive work benefits, equal opportunities, and comprehensive training for colleagues to advance and be acknowledged.

The resort consists of 499 guest rooms, a 64-acre nature reserve, the Rasa Ria Reserve, home to wildlife including long-tailed macaques and slow lorises, and home to an 18-hole championship golf course with picture-perfect views of Mt Kinabalu (a UNESCO World Heritage site).

We're looking for an experienced Duty Manager for our Front Office Department.

Job summary

The Duty Manager is responsible for the smooth daily operations of the hotel during assigned shifts, acting as the main point of contact for guests and staff in the absence of senior management. This role ensures guest satisfaction, handles service recovery, oversees safety and security, coordinates between departments, and supports operational excellence. The Duty Manager leads by example, upholding the hotel’s service standards, policies, and values while fostering a positive guest and colleague experience.

Requirement

• Presentable and professional appearance.
• Fluent written and spoken English; additional language i.e., Mandarin a definite advantage.
• Performing a similar position for at least 2 years.
• Ability to interact and displays initiative.
• Knowledge of PMS (Opera System)
• Able to lead and motivate the team
• Due to Local Immigration policies, only Malaysian will be considered. 

Interested candidates may apply and attach their Curriculum Vitae before 29 August 2025.