Guest Relations Officer

‘Find your Shangri-La at Shangri-La Rasa Ria, Kota Kinabalu.’ We do not merely work—we weave joy and wonder into the everyday. We invest deeply in our people, supporting them as they pursue their passions while creating moments of joy for our guests, all wrapped in the care of our growing Shangri-La family.

At Shangri-La Rasa Ria, Kota Kinabalu, we believe our people are our greatest asset. We prioritize your growth by offering exceptional learning opportunities, career advancement pathways, and a supportive work environment that feels like family. Our commitment to honour, respect, and inclusivity ensures every colleague feels valued and empowered to thrive.

As a preferred employer, we provide competitive work benefits, equal opportunities, and comprehensive training programs to help you reach your full potential. From internal promotions to recognition initiatives, we ensure every team member is set up for success and acknowledged for their contributions.

Nestled along the stunning coastline of Sabah, our resort offers more than just a workplace. With 494 guest rooms, a 64-acre nature reserve—the Rasa Ria Reserve—home to wildlife like long-tailed macaques and slow lorises, and an 18-hole championship golf course with breathtaking views of Mt. Kinabalu (a UNESCO World Heritage site), we inspire a deep connection and joy to nature, purpose, and community.

Joining Shangri-La Rasa Ria is more than a career move—it’s an opportunity to be part of a legacy of excellence, sustainability, and heartfelt hospitality. Together, we strive to create unforgettable moments of joy for our guests and joy of growth for our people.

We're looking for Guest Relations Officer or aspiring to be required for our Rooms Division. He/She will assist the Guest Relations Manager to focus on enhancing guest experience.

Job Summary

• Responsible for enhancing the guest experience by providing exceptional service and personalized attention.
• The role involves greeting guests upon arrival, assisting with check-in and check-out procedures, handling guest inquiries and complaints, and ensuring that all guests feel welcomed and valued throughout their stay.
• Serves as the main point of contact for guests, addressing their needs promptly and coordinating with other departments to fulfill special requests.
• By maintaining detailed records of guest preferences and feedback, the GRO helps to create a warm and memorable experience that encourages repeat visits and positive reviews.

Requirements

• Diploma in hospitality or equivalent
• Command of secondary language such as English, Mandarin, Japanese and/or Korean is an advantage
• Strong communication skills, cultural sensitivity, and a passion for hospitality
• Experience in similar role is desirable
• Articulate, presentable and pleasant grooming
• Able to work flexible hours
• Due to Local Immigration policies, only Malaysian will be considered.

Interested candidates may apply and attach their Curriculum Vitae before 05 March 2026.