General Manager - Hilton Bangkok Suvarnabhumi Golf Resort & Spa
HiltonRole Requirements:
Proven experience as a General Manager in a large-scale international hotel environment
Strong commercial background with a deep understanding of the Thailand market
Prior experience in managing pre-opening and/or renovation
Outstanding communication skills with proven ability to engage and manage key stakeholders
Strong leadership and interpersonal skills with the ability to inspire and motivate a diverse team
Dynamic with a forward thinking mindset, a passion for innovation and driving continuous improvement in guest experience and operational excellence
What will it be like to work for Hilton?
Hilton, the #1 World’s Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
Property Overview:
Situated in the lush surroundings between Suvarnabhumi International Airport and the city centre, Hilton Bangkok Suvarnabhumi Golf Resort & Spa is a 295 key resort with 3 F&B outlets, an executive lounge with function and meeting spaces offering direct views of the Summit Windmill Golf Club’s 18-hole course.
Role Description:
The General Manager at Hilton Bangkok Suvarnabhumi Golf Resort & Spa is responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
1. Champion Business Excellence
Drive the hotel’s financial success and guest satisfaction by exceeding key performance indicators.
Collaborate with Sales and Marketing to develop revenue generating strategies for the hotel
Stay ahead of market trends and seize new opportunities
2. Lead with Vision
Inspire a culture of excellence by providing strong leadership to all team members.
Monitor and develop team member performance, particularly the executive team and department heads
Foster a workplace where every team member thrives and contributes to the property’s collective goals
3. Elevate Guest Experience
Manage operations with a keen eye for detail
Monitor guest feedback and implement improvements as necessary to exceed guest expectations
Deliver exceptional service to ensure every guest leaves with a desire to return
4. Financial Stewardship
Develop and manage the hotel’s budget, including revenue forecasting, expense control and capital expenditures
Regularly evaluate and analyze our financial landscape and adjust course to meet and surpass our financial objectives
5. Quality Assurance
Guarantee the highest standards of hotel upkeep, safety and guest satisfaction
Conduct regular inspections to ensure compliance with quality and brand standard requirements
Implement improvement initiatives to enhance overall guest experience and hotel reputation
6. Owner Relations
Build strong rapport with hotel owners through proactive and on-going communication
Serve as a primary liaison between hotel owners and corporate entities
EOE/AA/Disabled/Veterans