Customer Service Representative

Our client is within the sporting goods industry

Objective of the Job: The role is responsible for providing excellent customer support to our trade partners across Southeast Asia, ensuring efficient order management and customer satisfaction across all communication channels. 

Responsibilities:

• Serves as point of contact for customers within the Southeast Asia region, handling inquiries via email or phone regarding orders, deliveries, returns, and product information.
• Manage order processing from order entry to delivery, ensuring accuracy and timely fulfillment, for both domestic and export business.
• Coordinate with internal teams, including Logistics, Operations, and Finance, to ensure timely order fulfillment and accurate billing.
• Process Return Authorization (MRAs) on timely basis.
• Maintain accurate and up-to-date customer records in the system.
• Identify recurring issues and propose process improvements to enhance service quality.
• Ensure compliance with company policies, procedures, and brand standards.

Requirements:

• Excellent communication and interpersonal skills, both verbal and written.
• Strong organizational and problem-solving skills with attention to detail.
• Proficient in Microsoft Office and experience with AS400 will be a plus.
• Ability to work collaboratively in a fast-paced environment.
• Fluency in English and Bahasa Malaysia; proficiency in additional languages is an advantage.
• Passion for golf or experience in the sporting goods industry is a plus.